FREE EXPRESS SHIPPING VIA DHL FROM AUSTRALIA & 10% OFF YOUR FIRST ORDER*

Shipping

For orders placed on ajeworld.com we ship via DHL and for a limited time are offering free express shipping. The below transit times are an approximate guide once the order has been processed and dispatched from our warehouse in Sydney, Australia. Please allow 48 hours for your order to be processed and note that we do not ship to PO boxes or parcel lockers.

The below transit times are an approximate guide once your order has been processed and dispatched from our warehouse in Sydney, Australia.

Please note that we do not ship to PO boxes, DPO addresses or parcel lockers. Please allow 1-2 business days for your order to be processed.

Peak Sale Period Dispatch Guide:

During peak promotional activity and during the holiday season, please allow up to 3-5 business days for your order to be processed.

Please be aware that online orders are not processed over the weekends or public holidays. Once your order has been shipped, a tracking number will be sent to your email address. You can refer to this tracking number to follow the whereabouts of your parcel.

Please note, due to the impact of the COVID-19 pandemic, parcels may experience some delays within the delivery network, with orders taking longer than usual to be picked, packed and delivered to you. Your order is our top priority and will be en route at the earliest possible opportunity.

Shipping Transit Times

North America - 3-5 days transit time

USA, Canada and Mexico.

Europe - 3-5 days transit time

United Kingdom, Germany, France, Switzerland, Sweden, The Netherlands, Norway, Lithuania, Spain, Austria, Ireland, Italy, Bulgaria, Hungary, Finland, Belgium, Croatia, Czech Republic, Denmark, Estonia, Greece, Guernsey, Hungary, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Switzerland, Vatican City.

Asia - 3-5 days transit time

China, Hong Kong, India, Indonesia, Japan, South Korea, Laos, Macau, Malaysia, The Philippines, Singapore, Taiwan, Thailand, Vietnam.

Middle East -

UAE - 3-5 days transit time

Bahrain, Cyprus, Israel, Kuwait, Oman, Qatar, Saudi Arabia - 5-7 days transit time

Oceania - 5 days transit time.

American Samoa, Cook Islands, Fiji, Kiribati, Marshall Islands, Nauru, New Caledonia, Niue, Papua New Guinea, Samoa, Solomon Islands, Tahiti, Tonga, Tuvalu, Vanuatu.

DUTIES AND TAXES

Orders are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Taxes and duties are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the checkout.

This charge is determined by your local customs authority and includes;

1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.

Aje does not refund prepaid tax and duties paid at the time of checkout.

NATURAL MATERIALS

Please note some items, including natural materials such as pearls and mother of pearl from Aje Adorn, may be subject to import regulations and restrictions in your country. Please confirm with your local customs authority prior to purchase. Any shipments rejected by customs on arrival due to natural materials unable to be imported to your country will be returned to Aje at the customer's expense.

FRAUDULENT ORDERS

We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.

CHANGES TO YOUR ORDER/CANCELLATIONS

Please take your time whilst checking out via our website as once your order has been placed, we cannot edit, change or cancel. We thank you for your understanding. Please reach out to customerservice@ajeworld.com for further assistance.

ORDER INFORMATION

All purchase receipts are sent to your email once your order has been processed and paid for. We will also send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey of your purchase. Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 72 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day.